'Top Ten' Key Selling Points
1. Superior Merchant and Acquirer Support
Our knowledgeable Customer Service team prides themselves in quickly and efficiently determining a merchant’s issues and doing whatever it takes to get them resolved. Skipjack’s Customer Service goes above and beyond the call of duty; going as far as hand holding a merchant through their first transaction, credit, or any other Skipjack related assistance that they might require.
From end user input to depositing of funds, our Customer Service team has an in depth understanding of how the credit card process works. This allows us to quickly and efficiently identify an issue. If the support that the merchant requires is not related to a Skipjack issue, we can identify where the problem exists and supply the merchant with the proper contacts.
2. Unparalleled Sales Assistance
At Skipjack, we do not expect you to be an expert on our service - that’s our job. Although we have many brochures, documents, and other sales aides available for your use, we welcome the opportunity to work directly with you and the merchant in order to secure the sale. We have found that the more Skipjack is included in the process the more we see success for everyone involved.
We have many ways of assessing a merchant’s needs, including conference calls and web demos. We make sure that all of the necessary individuals are informed and comfortable with the services that Skipjack has to offer. We also ensure that the most appropriate solution is used for each merchant.
3. Wide Range of Payment Solutions
At Skipjack, we pride ourselves on being The Payment Solutions Experts. This means that we offer our merchants the ability to accept credit cards in a wide variety of ways. From out of the box solutions, third party integrations, and customized solutions built to the merchant’s specifications, we take care of their credit card needs. This range of solutions covers every method of credit card acceptance including MOTO, Wireless, and Retail. Solutions include such applications as Virtual Point of Sale (for call center or retail), Google Desktop Plug-in, PowerPay for rapid key entry of payments, Batch processing, Mobile payments using Blackberry, Recurring billing and many more.
Because of the wide array of solutions to which Skipjack is integrated, Skipjack has built a Solutions Finder to assist merchants (and Skipjack’s partners) in selecting the best solution for their needs. The Solutions Finder can be found at: https://secure.skipjack.com/partners .
4. More Data Collected
The value of being able to query our database on any transaction or “user-defined” information allows your merchants to quickly and efficiently reconcile transactions based on the data that THEY want to use. Skipjack’s flexibility of having all of the information surrounding a transaction displayed in conjunction with the transaction detail allows a merchant to tie their own value to each enhanced transaction all from one centralized location.
5. Powerful Merchant Tools
Skipjack’s suite of merchant tools allows our merchants to quickly and efficiently process, manage, and reconcile their transactions. Our customizable and real time reporting and transaction management interfaces allow the merchant to easily reconcile their payments in real time. With comprehensive tools to export or print transaction information we allow your merchant to streamline their process as well as save time and money.
*Although we can collect and pass a wide variety of information, Skipjack can NOT guarantee rates.
6. Best Qualified Rates*
At Skipjack, we build relationships by offering solutions that save money, time and effort. Because of our understanding of Visa and MasterCard rules and regulations, as well as Level 2 and 3 data, we are able to help you provide your merchants with the best possible rates.
7. Simple Setup
Skipjack’s solutions typically are hosted on our own secure web servers. Skipjack solutions can be accessed via a standard secure web browser. This eliminates the need for merchants to install software directly on their PCs. It also means that there are no “per seat” costs for accessing the Skipjack solution. An infinite number of users can access any given application interface (providing all users are processing through the same merchant account). This can dramatically reduce the cost of multi-user solutions deployed in large organizations. Our ability to efficiently payment enable your merchant and quickly implement nearly any custom solution allows you to engage your merchant and have them processing credit cards to begin processing as soon as possible.
Through our variety of out of the box solutions as well as development tools we allow your merchants to begin processing quickly. With all of the correct merchant account information the setup process usually takes place within 1-2 business days. We also have an automated account setup process which allows our partners to enter the merchant account credentials and create their own Skipjack accounts.
8. Professional Services
Our professional Services department is an in house development team dedicated to understanding your merchant’s needs and implementing them into an effective solution.
Professional Services develops complete end-to-end custom web based solutions including but not limited to:
- Transaction Input applications: Retail, Lockbox, MOTO, Web, Batch Processing
- Reporting/Reconciliation Applications for on demand reporting and download options
- Access control modules to define user rights
Professional Services Solutions can deliver the following benefits:
- Single point of access for one to many Skipjack accounts
- Reporting/Reconciliation by location, user, input method, across multiple accounts.
- Reduced transaction input times when inputting large amounts of transaction information
- Reduced reconciliation time through reports and download options
- Defined user rights prevent employee errors and fraud
9. Comprehensive Integration Methods
Skipjack can be integrated quickly to any Internet-connected application. This reduces development/deployment time as well as overall development cost. Skipjack also incorporates a variety of advanced API’s (application programming interfaces) that enable developers to build valuable features into their applications. We also provide each developer with their own integration specialist to answer any specific questions on how to integrate our services into their custom application.